Records not registering on system

We might be able to help, but first please read https://irecord.org.uk/forum/mobile-applications/how-report-mobile-app-issue

Apologies - I overlooked the form. I hope this covers what you need but if you do require any additional information please let me know. I don't know if this is specifically an app issue but I wasn't sure where else to add this on the forum. 

1. App Name (which app are you using)

iRecord App

2. Issue Description (clearly explain the problem you’re experiencing) 

Records entered via the app are not updating on the system. So records entered for new specifies are not showing in the stats section and the numbers of butterflies recorded is not increasing. All records have been verified.

3. Expected Behaviour (what did you expect to happen instead)

The number and species of butterflies recorded should be visible in the statistics section of the app. New species recorded at the weekend are not being updated here

4. Steps to Reproduce (list the steps someone can follow to see the issue)

I am adding butterflies via app using the multiple species options (not sure that's its official name). The records are being recorded fine and also verified by the County recorder but they are not appearing on my overall statistics

5. Date/Time Issue Observed (when did you first notice the issue, provide a specific date if possible)

First noticed on Saturday 10th after adding several records to the system. This issues has continued since, with records added on Sunday and today also not updating

6. Frequency of the Issue (is it consistent or intermittent)
 

Every time I add a record

7. Screenshots or Screen Recording (optional – helps illustrate the issue clearly)
 

Not sure this would be useful

8. App Version (which version of the app are you using, check in the app settings or app store)

v2 6.0(260)

9. Device (what phone or tablet are you using, include model and brand)

Samsung A51 - don't think this is a device issue. Feels more like a database issue to me. I have had no issues with the app until recently and have been using it for a number of years

10. Operating System Version (The Android or iOS version running on your device)
 

Android 13

11. System Update Status (are any pending Android/iOS updates)
 

No

12. Available Device Storage (how much free storage space does your device currently have)
 

128GB (I think?)

Hi there

I just wondered if there was any update on this? No butterflies I have recorded in the last few weeks are showing on my summaries/statistics. Any assistance with this would be greatly appreciated.

thanks

Jen

Hi Jen, am I correct that you are referring to the iRecord Butterflies app and not the generic iRecord App?

Hi there. Yes, it is the butterfly app

Thanks again for reporting this. We have identified the issue and will release the fix in the next app version v6.2.1.

Thanks for getting back to me. Is there a date for this release so I know when  to expect a resolution? Also will this update my records retrospectively ie include any records I'm adding now.

Thanks again

Jen

Yes, the new version will gather statistics from all your records. I do not know when we will release the new version yet; it is currently being tested, but we aim for next week.

That is great to hear. Thank you for assistance with this.

Jen