1. App Name (which app are you using)
iRecord Butterflies
2. Issue Description (clearly explain the problem you’re experiencing)
Looking at my uploaded records, I get a "broken image" icon instead of any photos I have attached to those records. My photos are present as expected if I look at the records on the iRecord website.
3. Expected Behaviour (what did you expect to happen instead)
I expected to see my photos, along with the match probability, as used to be the case.
4. Steps to Reproduce (list the steps someone can follow to see the issue)
Open the "iRecord Butterflies" app
Click on "My Records"
Click on "UPLOADED"
5. Date/Time Issue Observed (when did you first notice the issue, provide a specific date if possible)
Issue was noticed previously (possibly related to an "iRecord Butterflies" app update which installed earlier this month). Last confirmed occurrence: 2025-05-30.
6. Frequency of the Issue (is it consistent or intermittent)
Consistent.
7. Screenshots or Screen Recording (optional – helps illustrate the issue clearly)
(unable to insert screenshot, get "not authorized message")
8. App Version (which version of the app are you using, check in the app settings or app store)
v2.6.1 (261)
9. Device (what phone or tablet are you using, include model and brand)
Google Pixel 6a
10. Operating System Version (The Android or iOS version running on your device)
Android 15
11. System Update Status (are any pending Android/iOS updates)
Last updated 5 May 2025 (no further updates available)
12. Available Device Storage (how much free storage space does your device currently have)
84 GB free of 128GB
Comments
The ID if the first record…
The ID if the first record which does not show my image (Vanessa atalanta) is 41759552
Here's a link to a phone screenshot
https://photos.fife.usercontent.google.com/pw/AP1GczOq9beZez_M_vPQjxvslE1Y2po2jP2G4L1FHpXRa4AVPh_lLbCptwt4=w391-h869-s-no?authuser=0
I hope you'll be able to view this, let me know if not, and I'll try something else.
(By the way, the record which does show an image (Anthocharis cardamines) is one for which I did not upload a photo of my own, and is just showing the library image)
Thanks, but the link doesn't…
Thanks, but the link doesn't work for me. I can see a black screen with a white "close" icon.
By the way, have you tried to reinstall the app?
Thanks, do you have the ID of the record that doesn't show the photos? It would be great to get some screenshots, there are multiple sites that allow to upload images and then give you the URL, like https://www.file.io or similar.