Mobile applications are not working yet

Hi, yes I'm seeing the same problem.

Yes, having same problem. Previously, they have sat in pending and eventually you can push them through. Alternatively i have reinstalled the app before and it worked. But you have to re-input those records which is a pain. I’m going to hold on a couple more days to see if it resolves itself.

Hello All

I have resolved that problem at server end. Can anybody check if this is still a problem?

Biren

Still not working

Nor me

On irecord app or mammal tracker.

Hi all, sorry for the issues. After the website migration it has a new URL and the old URLs that the apps use don't work anymore. We are working on a fix, we just need to get the URL redirect rules right and hopefully all will be fine 🙂

I record app for me. Happy to be patient 🙂

Thanks for the update, I came to see if we needed to do anything to use the app

The records won't be lost, only the user account and upload features won't work in the meanwhile.

We are working on this on two fronts, the website and the app updates. I have now released these app updates that should fix the issues:

• iRecord App v5.4.2 
• iRecord Butterflies v2.2.1 
• LERC Wales v5.4.2
• Bloomin' Algae v2.0.7

The updates are available now on Android but it might take up to a few days for Apple to approve the changes. The app should update automatically for most of the users.

Fantastic, updated and working now, thank you

Great! 🎉  Let me know if you find any new issues with the apps.

Well this is incredible...Success for the first time since middle of October.  

I normally only use the Lerc Wales app, but that died on me in October (could not log on "Failed to Fetch").   It was suggested I test the iRecord app which I never had used, and I got the same error. 

I last gave it a try on the 11 November and just by chance today decided to have a look again, and try again today, but it still was not working. 

Then I saw this thread and saw there are new updates both Android updates are working.

Too freaky.  I never bother to look at forums usually....

After not being able to login or upload for a couple of months having re-installed app it works again, thank you.

So good to hear it is working for you now and thanks for you patience! 😄

I’ve seen the thread above about the mobile app not working, I use iPhone and have tried to up update the mobile app to version 5.4.2. But this version does not seem to be available yet for iPhone. Is there any news on when it’ll be available? Thanks.

I've just checked the Apple status and it says the apps are still "Waiting for review". Unfortunately, this is something I can't speed up and we just have to wait for the approval.

Thank you, my android phone has automatically updated my app this morning & all working now!

Records are now going on OK but they are not being given a vice-county after upload. 

Just to confirm that the app is now working for Apple.

I've got version 5.4.2 on a new phone and it's not working - I just get the opening splash screen ('iRecord app' text, dragonfly bouncing across it, logos at the bottom) and it never progresses past that point.  Samsung Galaxy S21 5G, Android 12.  Oddly it works fine on my other phone (version 5.4.2 on a Samsung S10 running Android 11)

As of today the mobile app will not open on my phone.

I cannot see any update either. What do i need to do.

My app freezes at the splash screen.

Samsung A71 on Android 11. The play store is not showing any update available.

Works fine on my  iPhone XR, but I don't have records pending on there.

@Rob.Large@naturalengland.org.uk I assume you are talking about the iRecord App. I will have a look into this today, in the meanwhile can you please check if there aren't any Android system updates pending.

OK, we have found the issue, this affects iRecord App and LERC Wales apps on Android only. We have fixed it now and pushed an update to the Play Store - the version that has this fix is v5.4.3 and should come out fairly soon once the store finishes reviewing the update. 

When I attempt to do so (by refeshing), i get 'sorry could not find/authenticate user'

iphone

app version 5.4.2

OK the iRecord app update has happened and I can open it again, but I have at least one record pending which will not upload.

OK I logged out of the app and back in and now it works. Thanks

Can't seem to get this working.  I have uninstalled and reinstalled but it won't let me login.  I can get into the main site and having to use that instead.  Android phone.

Thanks all. It seems like for most of the users it now works fine so I am locking this forum discussion. For anything new like login issues or similar please open a new discussion in the Applications forum.