1. App Name (which app are you using)
iRecordButterfly, been using for 2 years 11 months
2. Issue Description (clearly explain the problem you’re experiencing)
I keep trying to add new observations/records and it won't accept ANY location I enter
3. Expected Behaviour (what did you expect to happen instead)
It used to let me write Home, or places like Chew Valley lake
4. Steps to Reproduce (list the steps someone can follow to see the issue)
open app, add a record or upload a photo, I can add all the normal steps but when I get to ^Location it has a set of numbers like ST 742 627 and it asks me : Site name eg nearby village, then when I try add the NAME of the location using my key-pad, it won't accept it and when I click <back and look at the main page again what I've written hasn't registered
5. Date/Time Issue Observed (when did you first notice the issue, provide a specific date if possible)
started last week, haven't been able to record anything since my last upload which was 10th June
6. Frequency of the Issue (is it consistent or intermittent)
everytime I use it. I've checked I have latest version
7. Screenshots or Screen Recording (optional – helps illustrate the issue clearly)
see attached http://www.maryenglish.com/Irecord.mov
8. App Version (which version of the app are you using, check in the app settings or app store)
app version: v2.6.9 (276)
9. Device (what phone or tablet are you using, include model and brand)
Iphone SE
10. Operating System Version (The Android or iOS version running on your device)
IOS 26.5
11. System Update Status (are any pending Android/iOS updates)
No
Comments
Response
Hi Mary, In the attached video, you remove the grid reference and type in the location name instead. The location name field is below the location field. The location field requires a valid grid reference, the location name is the alphabetical name you wish to associate with the grid reference. Thanks
Tried yesterday and today. Has grid ref and description of location and box on map but keeps highlighting yellow suggesting I put the square on the map…. Which I’ve already done. Won’t save.