As will be apparent from this message I’m not IT savvy. I’ve just downloaded the new app to my android phone and uploaded some records. However, they are not appearing on this site. Is the time lag considerably greater or is there no connection between the two which would be odd and presumably not correct?
Robert Dawson
Comments
There has been a delay in…
There has been a delay in the system over in the weekend, which is now rectified, so things will catch up and any newer records should be visible later today. Apologies for the inconvenience.
There may be a syncing issue…
There may be a syncing issue; try refreshing the site or checking your app's sync settings.
Thank you for your message!…
Thank you for your message! It sounds like you’re trying to upload records from the new app on your Android phone, but they aren’t showing up on the site yet. The time lag for data syncing can vary, but if you’ve waited a while and still don’t see anything, it might indicate an issue. It’s worth double-checking that the app and site are properly connected. If this is related to the 8171 program, ensure you’ve followed the correct steps for syncing. You can also try restarting the app or phone to refresh the connection.
It’s not just you - I added quite a few records via the website last night that are not showing up yet either so I think there are a few processing problems again. Don’t resubmit the records as hopefully the issue will either resolve itself or be sorted behind the scenes.