Android app not working as described

Submitted by AdeSills on

When I press on the camera icon I am not given a choice to take a photo or choose a photo from the gallery as described in the help section of the app, it just opens the camera straight away. When i then take a photo and press on the tick, the screen goes dark for a while then just returns to the home screen without creating an observation. If I then press on the + icon and upload the photo I have just taken from the gallery, the app does not pull in any data such as date and GPS info from the EXIF data embedded in the photo. 
This can make adding observations a bit of a faff because I'm then having to switch between apps constantly to copy and paste the information.
Also the AI thingy hasn't been working for a few hours now, luckily i knew what i was sending observations of.

Comments

Submitted by henrich45 on Sat, 07/12/2024 - 03:16

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It sounds like you're encountering several issues with the app. To resolve this, try restarting the app and ensuring it's updated to the latest version. Check the app's permissions, particularly for camera and storage, as that might affect photo uploads. If the issue persists, consider reaching out to support for further troubleshooting.