Unable to login to mobile iRecord app

Submitted by ValGraham on

iRecord app on my Android phone (newly downloaded from Play Store) does not accept my username and password as used on the iRecord website. This is the first time I've tried to use the app.

Error message "Incorrect password or email".

Submitted by karolis on Mon, 20/12/2021 - 07:04

Permalink

Capitalization matters (your email starts with a capital G) so when entering your credentials in the app use the same characters as set in your profile. Try not to use a password prefill and try both email and username. 

Submitted by ValGraham on Mon, 20/12/2021 - 10:58

Permalink

Duh! Sorry about that, I didn't notice I'd set up the email with a capital G. All working now.