'Timeout' error

Submitted by anthonymcc on

1. App Name *



2. Describe the issue *

When trying to upload records of several species in a survey, especially with photos. When i tap 'upload' the circle moves for a while, presumably indicating that it is trying to upload records. After a minute or so I get a message saying 'Sorry Timeout'. My internet here can be pretty slow, so maybe the records don't upload fast enough so the app aborts the upload?


3. Expected behaviour 

To have the records and photos uploaded from the app. 


4. To Reproduce

Possibly only works for people with slow internet? Try to upload records with photos.


5. App Version

You can find this information by going to the app settings or menu pages in the app and scrolling to the bottom of the page.



6. Device

Samsung Galaxy


7. When did this happen

It happens regularly - most recently just now (08/08/2023, 14:43)


8. Additional context



Submitted by karolis on Wed, 30/08/2023 - 08:02


The app has a hardcoded timeout value and if the network connection is slow or records have many photos (> 20), or if many records are uploaded at the same time then this can sometimes result in a timeout. I have created a ticket for myself to increase the timeout in the next app release. Meanwhile, you might want to use a faster network connection when uploading larger records and do it one record at a time instead of bulk uploads. Thanks for reporting this using the issue template!