Photo ID not working in app

Submitted by ruth.newby@bti… on

As of this week, when I upload photos, the app does not automatically try to identify them. Instead there is a green button that says ‘get species suggestions’, but if I select it, I get a red error message that reads ‘Sorry request failed with status code 500’. The same happens in the iRecord Butterflies app. I’m using an iPhone13 with OS17.5.1 How can I fix this problem?

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