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Loss of pending data on my mobile app

Submitted by Ryan I on

1. App Name (which app are you using)

iRecord app on iPhone

 

2. Issue Description (clearly explain the problem you’re experiencing) 

I opened my app this morning and my pending records (c300) were no longer there in the app.

 

3. Expected Behaviour (what did you expect to happen instead)

I expected all my data to be there so I could update and submit it

 

4. Steps to Reproduce (list the steps someone can follow to see the issue)

 

 

5. Date/Time Issue Observed (when did you first notice the issue, provide a specific date if possible)

First noticed on the morning of 14/05/25

 

6. Frequency of the Issue (is it consistent or intermittent)
 

Permanent deletion

 

 

7. Screenshots or Screen Recording (optional – helps illustrate the issue clearly)
 

 

 

8. App Version (which version of the app are you using, check in the app settings or app store)

v6.2.0 (208)

 

9. Device (what phone or tablet are you using, include model and brand)

iPhone 14

 

10. Operating System Version (The Android or iOS version running on your device)
 

iOS

 

11. System Update Status (are any pending Android/iOS updates)
 

No

 

12. Available Device Storage (how much free storage space does your device currently have)
 

120 GB free of 256 GB

Comments

Submitted by OliP_CEH on Thu, 15/05/2025 - 11:43

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@judith Please post a separate report using the template here: https://irecord.org.uk/forum/mobile-applications/how-report-mobile-app-issue

Submitted by karolis on Fri, 16/05/2025 - 11:15

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I am sorry that the records were lost. I am working on a fix to retrieve the lost pending records, but I can't give a timescale for this yet. In the meantime, please don’t reinstall the app. This would wipe any data that you have in the app on that device.

 

Submitted by karolis on Thu, 22/05/2025 - 13:59

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There is a fix now in the pipeline to bring back the pending records. It is currently in Beta testing, and you can join the Beta testing and try it out by following these instructions:

1. Upload any pending records you currently have.

2. Follow this link on your iOS device - it will ask to install the TestFlight app and join the Beta.

3. Install the Beta app using TestFlight. Once installed, open the app and check that all the pending records are present.

4. Upload the pending records.

5. Let me know how it went.