❗️How to report a mobile app issue

Submitted by karolis on

If you have problems with one of our apps, use this template to report the issue. Detailed information about the issue will help us replicate the problem quickly and improve the app.

 

1. App Name *

iRecord (Android)

 

2. Describe the issue *

Moth Survey report with 40 records failing to upload

 

3. Expected behaviour 

Moth Survey list to upload

 

4. To Reproduce

Repeated attempts to upload including rebooting phone and logging out of irecord account and back in again

 

5. App Version

V6.1.0 

 

6. Device

Oppo A54

7. When did this happen

Please let us know the time of the day this issue occurred. We can look into our server logs for anything related to your case.

Latest try 24/07/2024 ca. 14:40

 

8. Additional context

Have tried to upload on several occasions since 21/07/24. Has failed each time. No error message just doesn't upload