Please use this as a template to report mobile app issues in the Mobile Applications forum.
While it's not necessary to provide every single detail, offering more information helps us understand how we can assist you better.
1. App Name (which app are you using)
e.g. "iRecord App"
2. Issue Description (clearly explain the problem you’re experiencing)
e.g. |Activity tab consistently shows a message of 'Sorry, no activities data is available at the moment'. I have joined an activity and have uploaded sightings to the activity, I can view the activity on the desktop website but not via the app."
3. Expected Behaviour (what did you expect to happen instead)
e.g. "I expect to be able to see the activity in the activities tab."
4. Steps to Reproduce (list the steps someone can follow to see the issue)
e.g. "1. Open the iRecord app 2. Navigate to the Activities tab 3. Press the refresh button"
5. Date/Time Issue Observed (when did you first notice the issue, provide a specific date if possible)
e.g. "Issue was noticed previously (exact date unknown). Last confirmed occurrence: 05/11/2024"
6. Frequency of the Issue (is it consistent or intermittent)
e.g. "Every time I check / Sometimes / Rarely"
7. Screenshots or Screen Recording (optional – helps illustrate the issue clearly)
Could you attach a screenshot or video of the issue, if available?
8. App Version (which version of the app are you using, check in the app settings or app store)
e.g. "V6.1.0"
9. Device (what phone or tablet are you using, include model and brand)
e.g. "Moto G13"
10. Operating System Version (The Android or iOS version running on your device)
e.g. "Android 15"
11. System Update Status (are any pending Android/iOS updates)
e.g. "Yes / No"
12. Available Device Storage (how much free storage space does your device currently have)
e.g. "1.2 GB free of 64 GB"