duplicate records/not moving to uploaded

Submitted by jimhorsfall@gm… on

Using iRecord app on an android phone I sometimes press 'submit all', the uploading circles spin round for ages but they don't move to uploaded. I have been repressing 'submit all' sometimes it then prices to have uploaded twice. Or this last time I checked the iRecord website for 'my records' they are there already. But now I have to delete each record in the app 'pending' individually to prevent them being uploaded twice.

 

Not sure if this is a problem on my app, or the database/website or a bit of both?

 

Is there something I can do differently.

Submitted by karolis on Wed, 11/05/2022 - 07:18

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Thanks, do you have the IDs of the duplicated records in the website? Also, have you tried to reinstall the app and check your device is up to date?