Can log in on computer but same details rejected by app

I've been having a similar problem when updating my passwords.

What seems to be the situation is that while the website login accepts paswwords with non-alphanumerics, that is ?, £, ! etc the mobile app doesn't. I resolved the problem by setting a new password which contains only alphanumerics and now both the website, via my PC, and the mobile app accept the password.

Very odd - I've never had this happen with any other apps …

Not sure why this glitch hasn't been corrected given the amount of effort put into the site

Hi both, is it the iRecord App you're talking about?

I have the same problem as above but took a ! out of my password and it still wouldn't log in

. App Name *

I record App for Android

 

2. Describe the issue *

I can log in on website but when I try to log in to App nothing happens (no error messae)

 

3. Expected behavior 

To be able to log in

 

4. To Reproduce

Steps to reproduce the behavior.

  1. Go to '...'

  2. Click on '....'

  3. Scroll down to '....'

  4. See error

 

 

 

 

5. App Version

You can find this information by going to the app settings or menu pages in the app and scrolling to the bottom of the page.

v 5.4.4

 

6. Device

. Motorola g7

 

7. When did this happen

If you can provide the time of the day this issue has happened then we can look into our server logs to find anything related to your case.

Friday 25th March 12pm

 

8. Additional context

Add any other context about the problem here.

Hi Vilius, There is no message at all, just nothing happens

Lee

A few things you could try. 

1. Are you using auto-prefill? Could you try manually entering login data? 
2. Could you try resetting the app? Settings -> Reset App (this will discard app data)
3. Did you try, to uninstall and reinstall the app?  (this will discard app data)
4. Update device software.

 

I reset it and it works now- thanks

Lee