App stopped working

Submitted by captaindavidbu… on

My iRecord app stopped working recently. It was getting slower and slower, with regular trips out being thwarted by blank white pages for minutes at a time. Then last week it just stopped - permanent white page. Nothing! I had made over a thousand entries, with each entry having multiple photos attached. Could it be that I had too much in the memory space allocated by my phone to the app? By clearing all record of the app from my phone, and reloading it, I can now use the app again, however… all my records are wiped off of the app. They’re saved in my account online, so no panic, but it’s a shame, as I use the app in the field to check up on previous entries. Anyone else experienced this? Got any ideas? Any help appreciated. Thank you. 

Submitted by karolis on Fri, 07/07/2023 - 12:25

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Thanks, you're probably right that large numbers or uploaded records will slow down the application, but we're working on a fix. Meanwhile, I recommend using the 'Remove Uploaded Surveys' option in the app's settings to clean up the app occasionally.