App records missing

Submitted by Mark Gurney RSPB on

1. App Name *

iRecord (Android) and iRecord (iOS)


2. Describe the issue *

Records are uploaded from the app. We get notifications about them but they are not in the explore pages (even several days later) or in downloads. They are in the old my records report and can be seen and edited via 


3. Expected behaviour 

The records appear in explore pages and downloads.


4. To Reproduce

Add record in app and upload.


5. App Version

v6.10 (136)


6. Device

iPhone and Android phone


7. When did this happen

Since two days ago.


8. Additional context

We have tried adding new records, but they are still not showing in explore or downloads.


Submitted by iRecord support 3 on Tue, 14/05/2024 - 11:40


A technical issue which was causing a delay in the database (not related specifically to the app ) has been resolved. The system will start to catch up slowly and you should see your records soon. Apologies for the inconvenience.

Submitted by mickmaltby@yah… on Tue, 14/05/2024 - 11:41


As above.

No records showing on database from those entered beyond approx. 16:30 12/05/2024. Also no records being shown from those entered via iRecord Butterflies app.

Submitted by juliansidney@o… on Mon, 20/05/2024 - 06:48


IRecord Butterflies app and iRecord app not updating statistics on app or iRecord page from the 18th May after the app when down.