Records not showing

Submitted by Mick Rock on

I entered some records yesterday, but they're still not showing.  However they are there if I go to the old website. 


Submitted by Ian Andrews on Wed, 27/03/2024 - 10:03


So the records are there on the old version of 'My records', but not the new version...and the records are not coming through for verification either (I verify my own records for certain things).

Submitted by Rockwolf on Wed, 27/03/2024 - 10:41


As ever, it's good to know it's not an issue my end! Hopefully it'll be resolved soon.

Submitted by iRecord support 3 on Wed, 27/03/2024 - 10:57


This issue has now been fixed, though it will take a little while for everything to catch up. There should be no side effects other than a delay on when records are available for reporting and a delay on sending notifications. Apologies for the inconvenience. 


Submitted by Penny Bentley on Wed, 27/03/2024 - 13:56


Items entered yesterday are not showing, i have just tried to refer to my records and none of my records are showing. It is saying I have no records. So it is not sorted on my account.