problems with entering and updating records

Submitted by John Heap on
Further yet again (!): I've just tried entering another record and (fingers crossed) the duplication issue (with the error messages) does seem now to be resolved - I should perhaps have allowed a little more time for things to settle down. The only remaining irritation is with the privacy settings thing that constantly pops up and down - this also happens on the BWARS website.
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Further again to this:
I was able to avoid the ongoing problems (see below) by going into iRecord via Firefox (I still accessed iRecord by DuckDuckGo - but on Firefox). However, the problems persist when accessing iRecord using DuckDuckGo as my default browser (which it is) and which worked perfectly well until the recent iRecord maintenance (the one just before the last one) and which I hope will work properly again in the future.
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Further to the original post below:
 
This all seems to have started after the recent iRecord upgrade/maintenance.
So, currently every time I contribute a record, a duplicate is created which I then delete.
I still get the same messages but I also notice another: 
 
Warning: unlink(/files/indicia/upload/o_1jucurooq7rd6vlvadnqlrcje.jpg): No such file or directory in helper_base::send_file_to_warehouse() (line 2276 of modules/custom/iform/client_helpers/helper_base.php).
 
None of this means anything to me but is it just me having these issues? I have emailed iRecord and hope I may hear back.
 
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This is the message I get when submitting a record:
 

An error occurred when the data was submitted.
 

Saving the sample data was succesful, but 1 image failed to save.
The file o_1ju2hch2k136sdssu8b116c2a2c.jpg does not exist and cannot be uploaded to the Warehouse.

 
This is the message I get when trying to delete a record:
 

An error occurred when the data was submitted.
 

Attempt to update existing record failed - website_id 23 does not match website for sample id 37315711

 
The original record does in fact go through OK in spite of the message but in the mean time I may inadvertently create duplicates by re-entering a record on the assumption that it didn't work. Actually, the system seems to create a duplicate anyway which I then try and delete. 
 
Also, the website brings up the privacy settings display every time I click anywhere on the site, even though I've 'saved' my preference.
 
I don't know what's going on. Is it me or iRecord? I've not had these issues previously and I'm doing nothing different.

Comments

Submitted by Martin Lavelle on Sun, 26/07/2026 - 09:43

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Just understood we have the same problem but for me it first happened last night.